I was at work and a guy there posed a question to me, starting from a statement of failure when installing new RAM in his desktop. After installing it, his monitor went kaput! Huh. Not seeing his computer, I thought of the many possibilities for the plug & play feature of the monitor to fail. Now, it could be that the monitor indeed failed at this curious time, but that is highly unlikely. It is likely that the memory, despite claims, wasn't compatible with the computer.
Now, as far as it disabling the monitor -- whereby eliminating the computer's functionality, I don't find it likely that the installed then removed RAM would disrupt the computer in such a fashion. Now, not seeing his computer, though he had a (rhymes with SMELL) -- I have a laptop from them, I know squat about their desktops. I made a few suggestions and we'll have to see if they work.
If so, I can then also be the "turn to" guy, as in, "turn to" [my name] for tech issues.
Sunday, June 17, 2007
Hello ... tech support
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frequently people describe a complete system failure as "my monitor doesn't work." Turns out, the monitor works fine, but there's no signal coming from the computer that they just fried.
If it was an electrical problem, he may get lucky after pulling out the offending RAM, if the breaker resets he might be able to start up normally after a mandatory time-out.
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